Retail Team Leader

4 days ago

Cumbernauld, North Lanarkshire, United Kingdom ISS Full time

About the Role

We are seeking an experienced Retail Team Leader to join our team at ISS UK. As a Retail Team Leader, you will be responsible for delivering a world-class service to our customers, while also being a positive influence on each customer's day and your team.

Key Responsibilities

  • Receive, process, prepare and deliver food and drink events across campus
  • Keep the service and back of house areas in a clean and safe condition by introducing daily checking systems
  • Deliver a great hospitality & events experience, more so than just a service
  • Stay on top of trends and discuss these with your supervisor & manager
  • Know the offer inside out, and be able to make informed recommendations to our clients
  • Pre-empt the needs of our customers and create meaningful and memorable S&D moments
  • Maintain a high profile front of house and be aware of what's happening during service, and effectively resolve any challenges ensuring colleague and customer satisfaction at all times

About You

  • Experience working in a customer-focused environment
  • Great at providing the best service
  • Friendly and approachable
  • Be able to adapt and learn in a fast-paced environment
  • Work well individually and part of a team

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.

What We Offer

  • A chance to work with a diverse and inclusive employer
  • A fast-paced and dynamic work environment
  • The opportunity to develop and grow your career
  • A competitive salary and benefits package

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