Service Delivery Manager
7 days ago
We are seeking a Service Delivery Manager to join our Engineering team. As a Service Delivery Manager, you will lead the site service team and ensure all activities are strategically planned and executed to exceed customer expectations.
This role involves managing customer relations, overseeing job planning and project costing, and ensuring compliance with industry safety standards.
You will be the primary contact for service inquiries and on-site projects, which include maintenance, repairs, and installations, with occasional work-related travel.
Key Responsibilities:
- Lead the site service team and promote excellence and ongoing improvement.
- Serve as the main point of contact for customers on all service-related inquiries, estimates, and site projects.
- Plan and allocate resources effectively to meet customer expectations.
- Conduct site inspections and surveys, providing detailed reports and recommendations.
- Prepare risk assessments, method statements, and compliance documentation for CDM regulations.
- Support troubleshooting, maintenance, and repairs on-site and remotely.
- Coordinate with cross-functional teams to align service activities with business objectives.
Requirements:
- Engineering Background: ONC or Level 3 qualification in Mechanical or Electrical Engineering (or related field)
- Demonstrated experience in an engineering-based service role, ideally within the Power Generation or Oil & Gas sectors
- Strong use of Microsoft Excel, PowerPoint, and Word for producing reports
- Proactive in identifying challenges and developing solutions, with strong organisational skills to manage multiple projects
Benefits:
- Salary: £45,000 per annum
- Flexible working hours with an early Friday finish
- Annual profit-related bonus scheme and travel allowances for project work
- Contributory pension and optional private healthcare plan – extended to family
- Company-provided mobile phone and laptop
- Professional Growth and chance to work within an expanding team with progression opportunities
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