NOC Network Operations Specialist

3 weeks ago


Telford, Telford and Wrekin, United Kingdom CityFibre Full time

About CityFibre

At CityFibre, we're on a mission to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Our goal is to empower people across entire communities to enjoy life in full flow.

Our Culture

We're a company that values diversity, inclusion, and belonging. We believe that our people's voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact. We're committed to providing equal opportunities to people from all backgrounds and commitments.

The Role

We're seeking a skilled NOC Operations Engineer to join our team. As a key member of our network operations team, you'll be responsible for installing, maintaining, monitoring, and troubleshooting customer and core network/services such as routers, circuits, firewalls, and servers.

Key Responsibilities

  • Monitor the network, identify issues, and take actions to fix remotely or dispatch an engineer.
  • Investigate and fix tickets raised from managed service agreements with business customers via TSC (Ticket Support Centre).

Requirements

  • Previous experience working in a 1st/2nd Line Network Support role.
  • Experience in Data Centre environments.
  • Confident using different routing protocols, specifically BGP.

What We Offer

We offer a competitive salary, 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. We're a Times Top 50 Employer for Women, endorsed by WORK180, and a Disability Confident Employer. We're committed to changing the industry for everyone.


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