Software Support Specialist

2 weeks ago


Hinckley, Leicestershire, United Kingdom CV Library Full time

Company Overview

Akkodis partners with a leading software solutions provider to deliver exceptional support services.

Estimated Salary: $70,000 - $90,000 per year

Job Description:

We are seeking an experienced Application and Support Engineer to join our growing support team. The successful candidate will provide application support for multiple products in a fast-paced environment.

The Role:

  • Provide software application/system support via email and telephone.
  • Maintain excellent customer satisfaction levels by delivering support in line with SLAs.
  • Investigate and resolve in-life issues related to software products and managed service solutions.
  • Communicate effectively with customers, IT representatives, and partner support teams.

Required Skills and Qualifications:

  • Experience working within a team supporting software applications/systems via email and telephone.
  • Excellent understanding of application support.
  • Ability to operate in high-pressure situations and handle multiple priority incidents.
  • Strong communication skills at all levels, both internally and customer-facing.

Benefits:

  • Opportunity for continued development and training.
  • Chance to work with a leading application support team.


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