Band 4 Workforce Services Officer: A Customer-Facing Role

2 weeks ago


Romford, Greater London, United Kingdom Barking, Havering and Redbridge University Hospitals NHS Trust Full time

Job Title: Workforce Services Officer

The Barking, Havering and Redbridge University Hospitals NHS Trust is seeking a highly skilled Workforce Services Officer to join its People and Culture group. This role plays a vital part in ensuring the Trust's compliance with Home Office legislation and provides a customer-facing, first-line advisory service to line managers and staff.

Main Responsibilities:

  1. Provide advice and support on transactional and operational issues across all areas of the Trust.
  2. Update the Electronic Staff Record (ESR) for approved changes to staff records and ensure correct authorization processes have been followed.
  3. Analyse complex payroll queries and liaise with the Trust's payroll provider to resolve issues and ensure staff salary payments are correct.

About the Trust:

The Trust operates from two main sites, King George Hospital and Queen's Hospital, serving three diverse London boroughs with a workforce of over 8,000 staff from 146 different countries. The Trust is committed to delivering care that patients are happy with and has been recognized for its improvements, including being named the top CEO by the Health Service Journal.

Requirements:

  • 12 months of electronic staff record data input experience.
  • NHS HR experience.
  • Customer service experience.
  • Desirable: payroll experience, ability to work as part of a team, and excellent communication skills.


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