User Experience Research Specialist

1 month ago


Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

About the Role

We are seeking a skilled User Experience Research Specialist to join our UX team at Pets at Home Group Plc. As a UX Research Specialist, you will play a key role in supporting our Product & UX teams to understand our customers' needs, leading to the creation of useful, usable, and highly engaging product experiences.

Working closely with key stakeholders across various cross-functional business areas, you will provide impactful user insights at all stages of the product development lifecycle, influencing and informing a customer-driven design approach.

Responsibilities:

  • Collaborate with design and product teams to plan, design, prepare, and run user research activities.
  • Design and run discovery research to develop a deep understanding of the needs of our users.
  • Manage the usability testing process from recruiting participants, designing tasks, and preparing discussion guides, to test moderation, analysis, and presenting results.
  • Effectively communicate user research findings to the team and the wider organisation, including formal reports and presentations at show and tells.
  • Maintain research outputs so they are shareable and traceable.
  • Help promote a collaborative, user-centric culture through group analysis, workshops, and ideation sessions.

Requirements:

  • Experience conducting and leading research.
  • Experience of designing, facilitating, and analysing a wide range of qualitative and quantitative user research methods.
  • Strong understanding of strengths and limitations of different research methods.
  • Experience of presenting user research findings in a wide variety of formats and contexts.
  • Demonstrable knowledge, experience in, and passion for user-centred design practices.
  • Confident in planning and prioritising your own workload.
  • Good interpersonal and communication skills.

About Our Benefits

In addition to a competitive salary, we offer a strong and competitive benefits package, including 10% bonus potential, 28 days holiday + Bank Holidays, Pension Scheme, Discounted Healthcare options, Share options, and Group Discounts.

We are committed to creating a diverse and inclusive workplace, where everyone feels welcome and valued. If you share our passion for user research and customer experience, and are dedicated to creating exceptional user experiences, we would love to hear from you.



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