System Risk Team Manager

3 weeks ago

Slough, Slough, United Kingdom Thames Water Full time

About the Role

We are seeking a highly skilled and experienced System Risk Team Manager to join our team at Thames Water. As a key member of our risk management team, you will be responsible for managing a team of customer risk analysts and a technical lead to provide a service for London and TV & HC.

Key Responsibilities

  • Manage a team of customer risk analysts and a technical lead to provide a service for London and TV & HC.
  • Engage with internal and external stakeholders to develop associated business strategies, targets, and KPIs.
  • Develop innovative new ways of working to improve risk management and compliance.
  • Interrogate data to assess and develop solutions to complex problems.
  • Provide specialist technical support to the wider business in relation to Clean Water System risks.
  • Ensure Water Quality compliance is always adhered to.
  • Follow and comply with company Health & Safety procedures, auditing practices, and record keeping.
  • Ensure all network operations follow current Asset Management Procedures.
  • Perform root-cause analysis and propose strategies to prevent future failures/non-compliance.
  • Mentor and develop the team and other Thames Water colleagues.
  • Maintain continuous business awareness.
  • Deliver ad-hoc reports and information requests accurately and to required timescales.
  • Support the Water System Performance team in facilitating engineering and customer-led projects.

    Requirements

    • The ideal candidate will hold relevant leadership experience, preferably within the utilities industry.
    • Strong communication and influencing skills are essential, due to the level of engagement with different stakeholders throughout the business.
    • The individual must possess a growth mindset, with strong analytical, problem-solving, and negotiating skills.
    • Teamworking is at the core of this role, as is the ability to work under pressure to meet demanding targets.
    • The successful candidate will demonstrate an extreme willingness to learn and work hard to drive their professional knowledge, skills, and behaviours.
    • Ideally, a working knowledge of hydraulic systems, SCADA/telemetry devices, GIS mapping systems, SAP, and other corporate IT systems such as Microsoft Office 365.

      What We Offer

      • We are offering a salary up to £45,000 per annum, depending on skills and experience.
      • 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
      • Contributory pension – Defined Contribution – Maximum of 12% – 2x employee contribution.
      • Personal Medical Assessments – Open to all once a year.
      • Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

        About Thames Water

        At Thames Water, our purpose is crystal clear – to deliver life's essential service so our customers, communities, and planet can thrive. Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

        Working at Thames Water

        At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

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