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Customer Care Team Lead German Language
1 week ago
Athena Resourcing Solutions are seeking a dedicated and experienced Customer Care Team Lead fluent in German Language.
Job Overview:
The successful candidate will be responsible for delivering exceptional customer service, ensuring the highest quality of care and positively contributing to the team's success.
About the Role:
This is a unique opportunity to join our dynamic team as a German Speaking Customer Service Manager. You will be responsible for leading a team of customer support specialists, providing guidance and support to ensure excellent customer outcomes.
Key Responsibilities:
- Lead a team of customer support specialists to achieve exceptional customer service results.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
Requirements:
To succeed in this role, you will need:
- Fluency in German language (both spoken and written).
- Minimum 2 years of experience in customer service or a related field.
- Proven leadership skills and ability to motivate and guide a team.
- Excellent communication and interpersonal skills.
Salary: £45,000 - £55,000 per annum, depending on experience. Benefits include a competitive salary, comprehensive training program, and opportunities for career growth and development.