Service Desk Agent

1 month ago

Chingford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled Service Desk Agent to provide exceptional support to our customers. Key responsibilities include:

  • Responding to customer inquiries via phone, email, and chat.
  • Providing accurate information about products and services.
  • Resolving customer issues efficiently and escalating when necessary.
  • Processing customer orders and managing account information.
  • Collaborating with other departments to ensure customer satisfaction.

Requirements:

  • Previous experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.

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