Customer Service Team Lead

3 days ago


Catton, United Kingdom Anglian Home Improvements Full time
About the Role:

We are seeking a skilled Customer Service Team Lead to join our dedicated team at Anglian Home Improvements.


Key Responsibilities:

As the Customer Service Team Lead, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include:


  • Leading and motivating a team of call centre agents.
  • Setting performance targets and KPIs for the team.
  • Conducting regular coaching and training sessions to enhance team skills.
  • Implementing effective communication strategies to foster a positive team culture.
  • Analysing performance data to identify areas for improvement and implementing corrective measures.
  • Collaborating with other departments to streamline processes and enhance overall customer experience.

Requirements:

To be successful in this role, you will need:


  • Proven experience in a contact centre environment, with at least 2 years in a managerial role.
  • Strong leadership and motivational skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with the ability to drive continuous improvement.
  • Familiarity with call centre technologies and tools.

What We Offer:

At Anglian Home Improvements, we offer a competitive salary and performance-related bonus, as well as a range of benefits including 31 days holiday, well-being benefits, and opportunities for professional development and advancement.


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