Customer Service Team Lead
3 days ago
We are seeking a skilled Customer Service Team Lead to join our dedicated team at Anglian Home Improvements.
Key Responsibilities:
As the Customer Service Team Lead, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include:
- Leading and motivating a team of call centre agents.
- Setting performance targets and KPIs for the team.
- Conducting regular coaching and training sessions to enhance team skills.
- Implementing effective communication strategies to foster a positive team culture.
- Analysing performance data to identify areas for improvement and implementing corrective measures.
- Collaborating with other departments to streamline processes and enhance overall customer experience.
Requirements:
To be successful in this role, you will need:
- Proven experience in a contact centre environment, with at least 2 years in a managerial role.
- Strong leadership and motivational skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to drive continuous improvement.
- Familiarity with call centre technologies and tools.
What We Offer:
At Anglian Home Improvements, we offer a competitive salary and performance-related bonus, as well as a range of benefits including 31 days holiday, well-being benefits, and opportunities for professional development and advancement.
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