Customer Support Specialist

3 weeks ago


Catton, United Kingdom Safestyle Full time
Web Chat Advisor Job Description

We're seeking a skilled Web Chat Advisor to join our team. As a Web Chat Advisor, you'll provide exceptional customer support and generate sales leads through our web chat service.

Key Responsibilities:
  • Assist customers via live chat, answering questions and resolving issues.
  • Identify opportunities to guide conversations towards potential sales, securing valuable leads for the business.
  • Help customers find the right products or services, ensuring they leave the chat with everything they need.
Requirements:
  • Strong written communication skills, with the ability to engage with customers clearly and professionally.
  • Sales-minded, with a knack for spotting opportunities and steering conversations towards valuable leads.
  • Tech-savvy, comfortable navigating online platforms and tools.
What We Offer:
  • Competitive salary, reflecting your skills and experience.
  • Generous bonus, up to £9k extra per year.
  • Informal hybrid working, with flexibility to balance work and life.
  • 31 days holiday, increasing to 33 days after 2 years, plus your birthday off every year.
  • Volunteer time, to give back to the community.
  • Retail benefits, with access to discounts and freebies.
  • Wellbeing perks, including gym discounts and remote doctor access.

At Safestyle, we value equality, diversity, and inclusion. We recruit the best person for the job, regardless of protected characteristics. Join our team and contribute to a culture of Succeed Together.



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