IT Support Specialist
2 weeks ago
**Job Description:**
We are seeking a highly proactive and analytical 2nd Line Engineer to join our team on a permanent basis. As a key member of our IT department, you will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages.
**Key Responsibilities:**
- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on-site technical investigations and escalate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
**Qualifications and Skills:**
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft products
The successful candidate will have a strong background in IT and excellent communication skills. The salary for this position is estimated to be around £40,000 per annum.
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