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Transportation Administrator

2 months ago


Wolverhampton, Wolverhampton, United Kingdom Kemp Recruitment Full time

About the Role:

Kemp Recruitment is seeking a highly skilled Fleet Administrator to join our team. As a key member of our Fleet Management team, you will play a crucial role in ensuring the smooth operation of our fleet of vehicles.

Job Purpose:

We are a leading provider of transportation services, with a fleet of over 4000 vehicles on the road. Due to increased business levels and company growth, we require two additional Fleet Administrators to join our team.

Main Responsibilities:

  • Customer Service: Handle calls and emails with existing customers, providing exceptional service and support.
  • Schedule Management: Check all schedule events have been booked and work completed, ensuring timely delivery of services.
  • Compliance Management: Monitor all vehicles in for service, ensuring any delays are known and managed, and compliance paperwork is received and loaded onto the platform.
  • Renewal and MOT Management: Review and organize the renewal of the RFL and MOT requirements, ensuring customers are given sufficient notice.
  • Issue Escalation: Raise any issues, queries, or improvement recommendations with the line manager.
  • Job Sheet Management: Monitor outstanding job sheets and escalate to the relevant field engineer if required.

Requirements:

  • Customer Service Experience: Previous experience in a telephone-based role dealing with demanding customers.
  • Fleet Administrator Experience: Previous experience in a fleet administration role would be highly beneficial.
  • IT Skills: Strong IT skills, including internal systems, Microsoft Excel, and Outlook.
  • Industry Knowledge: Any HGV sector experience or knowledge of the commercial vehicle sector would be beneficial.

What We Offer:

Kemp Recruitment offers a competitive salary and a dynamic work environment. If you are a motivated and organized individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.