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Senior IT Asset Management Specialist

1 month ago

Leeds, Leeds, United Kingdom DiverseJobsMatter Full time
Job Summary

We are seeking a highly skilled Senior IT Asset Management Analyst to join our team at DiverseJobsMatter. The successful candidate will be responsible for developing and implementing procedures for tracking company IT hardware and software assets over their lifecycles.

Key Responsibilities:

  • Manage the administration of IT Asset Inventory, Starters, Movers, Leavers, and their associated processes.
  • Provide a high-quality customer service experience to the firm.
  • Assist the IT Asset Manager with Vendor selection and ongoing management.
  • Validate automated discovery and enter all hardware and configuration data into IT asset repository/CMDB.
  • Collate and assess pricing from the firm's preferred supplier list.
  • Assist in procuring all IT equipment and ensuring delivery to site.
  • Take ownership of incidents and requests through to completion.
  • Oversee the starters, movers & leavers process.
  • Ability to create and update documentation as and when required by the business.
  • Escalation point as and when required relating to any issues with BAU activities within the team.
  • Understanding audit requirements and evidence gathering for audits.
  • Involvement in contract renewals and understanding the different IT contracts and pricing structures associated with each.
  • Leading on all disposal activities of all devices that are End of Life to the company.
  • Mentoring and training other team members as and when required.

Requirements:

  • Proactively identifies areas for improvement and shares lessons learned with colleagues.
  • Experience with Azure related billing is advantageous.
  • Knowledge and experience of administering Service Now, particularly the Asset Management Database, Incident Management, and Request Fulfilment.
  • Customer-focused with a passion and drive to deliver customer satisfaction and value to the business.
  • Ability to handle concurrent tasks with appropriate priority.
  • Understanding of the ITIL framework, particularly around Asset Management, Request fulfilment / Configuration management.
  • Ability to work independently and interact with project and support teams effectively.
  • Previous experience in managing workloads and ensuring SLAs are not being breached.
  • Good understanding of desktop/laptop hardware.
  • Good communication and interpersonal skills that enable working relationships to be developed at all times.
  • Experience in IT asset management lifecycle processes is a plus.
  • Experience in audits.
  • Experience in software licencing is essential.
  • Personal behaviours and values that nurture openness, honesty, trust, mutual respect, and support from all team members in line with the service excellence ideals.

Attributes:

  • Exceptional focus on the customer experience.
  • Excellent time management.
  • A flexible and positive attitude is essential to be successful within this role.
  • Work well within the immediate and wider teams within the business.