London Infrastructure Operations Director

4 weeks ago


Crayford, United Kingdom Stannah Full time
Job Title: London Infrastructure Operations Director

Stannah, a leading lift and escalator solutions provider, is seeking an experienced Branch Manager to oversee our operations in the London Infrastructure Branch.

The successful candidate will be responsible for leading, inspiring, and overseeing the team, ensuring the delivery of excellent service management, safety, and customer care in the London region.

The role involves developing and implementing a business strategy, managing the branch's profit and loss, and ensuring that contractual commitments and key performance indicators are consistently met.

Key Responsibilities:

  • Leadership: Set high standards for service delivery, health & safety, customer care, and operational efficiency.
  • Team Management: Lead a dedicated team to ensure optimal performance and development.
  • Customer Focus: Maintain strong relationships with clients, ensuring service meets their needs and expectations.
  • Financial Management: Drive profitability through effective budget management and strategic decision-making.
  • Operational Excellence: Oversee service provision, including maintenance, repairs, and installations, adhering to company standards and policies.

Requirements:

  • Proven track record in service management within a comparable industry, ideally the lift and escalator industry.
  • Strong leadership skills with the ability to motivate and develop teams.
  • A strategic business outlook for service in the lift and escalator industry with knowledge of our chosen markets an advantage.
  • Excellent communication and interpersonal skills.
  • Commercial acumen in managing B2B relationships.
  • Relevant business or management qualification.

About Stannah:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Benefits:

  • Market Aligned Salary, paid on a monthly basis.
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits.
  • 25 days holiday, plus bank holidays.
  • Holiday scheme to buy extra days' annual leave.
  • Pension Scheme. Matched contribution/salary sacrifice.
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more.
  • Life Assurance Scheme.
  • Long Service award scheme, with holiday benefit.
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being.
  • Enhanced maternity and paternity provision.
  • Free parking.
  • Company Funded LinkedIn Learning Account.
  • Company Vehicle.
  • Private Medical Insurance.
  • Managers Bonus Scheme, based on individual and company performance, which is paid annually.

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.



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