Customer Service Department Head

4 weeks ago


Romford, Greater London, United Kingdom Adore Recruitment Ltd Full time
Customer Service Leadership Opportunity

We are seeking a seasoned Customer Service professional to lead our team of 15 Customer Service advisors. The ideal candidate will have a strong background in coaching and people development, with a thorough understanding of the end-to-end customer service process.

Key Responsibilities:

• Manage and lead a team of Customer Service advisors
• Develop and strengthen the team through regular 1-2-1s and growth strategies
• Drive improvements in the customer experience across the business
• Provide motivational leadership to consultants with varied skills and abilities
• Produce and deliver management reports to identify process improvements and analyze customer service activity

Requirements:

• Experience working within a regulated environment
• Complaint administration and management
• Live Chat management

For more information, please send your CV or contact us.

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