Customer Service Department Head
4 weeks ago
We are seeking a seasoned Customer Service professional to lead our team of 15 Customer Service advisors. The ideal candidate will have a strong background in coaching and people development, with a thorough understanding of the end-to-end customer service process.
Key Responsibilities:
• Manage and lead a team of Customer Service advisors
• Develop and strengthen the team through regular 1-2-1s and growth strategies
• Drive improvements in the customer experience across the business
• Provide motivational leadership to consultants with varied skills and abilities
• Produce and deliver management reports to identify process improvements and analyze customer service activity
Requirements:
• Experience working within a regulated environment
• Complaint administration and management
• Live Chat management
For more information, please send your CV or contact us.
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Customer Service Department Head
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