Production Operations Specialist

3 days ago

Leeds, Leeds, United Kingdom William Hill Full time
Job Title: Production Operations Analyst

Are you a tech-savvy individual with a passion for making a difference in a dynamic environment? Do you thrive on the excitement of being a first responder to service and cyber security incidents? If so, we want you to join our team of elite defenders at William Hill Tech.

Job Summary

We are seeking a highly skilled Production Operations Analyst to join our team. As a key member of our incident response team, you will be responsible for diagnosing and triaging incidents, applying fixes, and engaging technical experts to minimize disruption and keep our customers happy and secure.

Key Responsibilities
  • Use a suite of world-class monitoring tools to gain visibility over the entire enterprise stack, from on-premise databases to auto-scaled services in the AWS Cloud.
  • Diagnose and triage incidents, apply fixes, and engage technical experts to minimize disruption and keep our customers happy and secure.
  • Identify and manage incidents, following up with internal and external customers, owning issues until closure.
  • Follow, write, and refine incident run books to deliver a first-class rehearsed response to both service and security incidents.
Requirements
  • A passion for IT and experience in a similar role, preferably from a NOC, SOC, EOC, or Service Support/Service Management/Infrastructure operations background.
  • Awareness or understanding of enterprise-class system admin tools (UNIX and AWS) and monitoring tools (New Relic).
  • The ability to keep your cool under pressure and work effectively in a team environment.
  • Flexibility to cover nights, weekends, and public holidays, as well as a passion for sport to help you understand our business and systems.
What We Offer
  • Competitive salary and bonus schemes.
  • Hybrid working: work from home up to 80% of the time with 20% of office time built in for face-to-face collaboration.
  • 25 days holiday, plus 8 bank holidays, and an extra day for your birthday.
  • Discounts at high-street retailers.
  • Industry-leading maternity and paternity leave and paid time off for caring responsibilities.
  • Tools and services to support your well-being, including mental health support and financial education.
  • Comprehensive healthcare options.
  • Pension package and life assurance.
About Us

We're a business that embraces change and progress. As the power behind big name brands William Hill, 888, and Mr Green, evoke is the new name for 888 Holdings. We're accelerating our journey to bring even greater delight to our customers with world-class betting and gaming experiences. We prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

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