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Customer Service Representative

1 month ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Role Overview

The Receptionist/Showroom host is the first point of contact for customers and visitors, providing a warm welcome and ensuring a great experience in our dealership.

Key Responsibilities

  • Greet all dealership visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or team member.
  • Take phone calls and respond to queries as appropriate, transferring to the correct individual or team.
  • Provide refreshments for dealership visitors and ensure the seating and refreshment area is tidy and fully stocked.
  • Deal with incoming and outgoing mail and deliveries.
  • Assist with administrative tasks as required.

About You

We are looking for a self-starter, organised and someone who takes pride in what they do. You will have previous customer service experience, ideally within a professional, customer-facing environment, and be confident talking to customers in a professional manner both on the telephone and face to face.

What We Offer

As part of the Constellation Automotive Group, there are huge opportunities for you to find your place and build the career you want with us. We offer a competitive salary, 25 days annual leave plus bank holidays, life assurance and pension scheme, discounted car purchase scheme, servicing and bodyshop services, and discounted shopping portal.