Restaurant Operations Manager

2 weeks ago


Letchworth, Hertfordshire, United Kingdom Lounge Full time
Job Title: Restaurant Operations Manager

We're looking for a skilled and experienced Restaurant Operations Manager to join our team at Lounge. As a Restaurant Operations Manager, you'll be responsible for supporting the General Manager in maintaining the high standards of our lounge, delivering excellent customer service, and driving sales and team engagement.

### Key Responsibilities:

* Support the General Manager in the day-to-day running of the lounge
* Deliver excellent customer service and ensure a high level of customer satisfaction
* Drive sales and team engagement through effective communication and leadership
* Maintain high standards of cleanliness, safety, and security

### What You'll Bring:

* Proven experience in a similar role or as a Deputy Manager or Supervisor
* Excellent communication and leadership skills
* Ability to work effectively under pressure and meet deadlines
* Strong knowledge of best practices in sales building, sales forecasts, and team management

### What We Offer:

* Overtime pay for every hour worked over contracted hours
* Staff food on every shift
* 50% off staff discount to enjoy outside working hours from day one
* Paid breaks
* 28 days holiday (inclusive of Bank Holidays) pro rata
* Enhanced maternity and paternity pay after 2 years service
* The most talked-about staff party in hospitality - Loungefest
* Competitions and incentives
* Company pension scheme
* Long service awards
* Power over your pay with Wagestream
* Emotional and practical support via the Licenced Trade Charity
* Great opportunity for personal development and career progression in a fast-growing business
* Achievable bonuses
* Tips shared equally across the team, based on hours worked
* Christmas and Boxing Day off

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