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Senior Amazon Connect Solutions Architect

2 months ago

Glasgow, United Kingdom Infinity Quest Full time
Senior Amazon Connect Architect

Infinity Quest is seeking a highly skilled Senior Amazon Connect Architect to lead the design and implementation of complex contact center solutions for our clients.

About the Role:

We are looking for a technical leader who can provide guidance and expertise in the design, development, and implementation of contact center solutions using Amazon Connect and a broad range of AWS services.

Key Responsibilities:

  • Technical Leadership: Provide technical leadership and guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.
  • Architecture Design: Develop and own the overall architecture of contact center solutions, ensuring optimal performance, scalability, and security.
  • AWS Expertise: Leverage deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to build integrated contact center solutions.
  • Amazon Connect Mastery: Demonstrate in-depth expertise in Amazon Connect, including contact flows, agent desktops, routing, analytics, and integration capabilities.
  • CDK Proficiency: Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
  • Stakeholder Management: Effectively communicate technical concepts to both technical and non-technical stakeholders. Build strong relationships with clients and internal teams.
  • Problem Solving: Identify and resolve complex technical challenges, providing innovative solutions and workarounds.
  • Best Practices: Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.
  • Continuous Improvement: Stay up-to-date with the latest advancements in contact center technology and AWS services.

Qualifications:

  • Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
  • Deep understanding of AWS cloud services and architecture.
  • Proficiency in AWS CDK for infrastructure as code.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead and mentor a team of engineers.

Preferred Qualifications:

  • Certifications in AWS and Amazon Connect.
  • Experience with contact center industry standards and regulations.
  • Knowledge of scripting languages (Python, JavaScript).