Senior Amazon Connect Solutions Architect

2 weeks ago

Glasgow, Glasgow City, United Kingdom Axiom Software Solutions Limited Full time
Senior Amazon Connect Architect

We are seeking a highly skilled Senior Amazon Connect Architect to lead the design and implementation of complex contact center solutions for our clients. As a key member of our team, you will be responsible for architecting, developing, and deploying robust contact center solutions leveraging Amazon Connect and a broad range of AWS services.

Key Responsibilities:
  • Provide technical leadership and guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.
  • Develop and own the overall architecture of contact center solutions, ensuring optimal performance, scalability, and security.
  • Leverage deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to build integrated contact center solutions.
  • Demonstrate in-depth expertise in Amazon Connect, including contact flows, agent desktops, routing, analytics, and integration capabilities.
  • Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
  • Effectively communicate technical concepts to both technical and non-technical stakeholders, building strong relationships with clients and internal teams.
  • Identify and resolve complex technical challenges, providing innovative solutions and workarounds.
  • Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.
  • Stay up-to-date with the latest advancements in contact center technology and AWS services.
Qualifications:
  • Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
  • Deep understanding of AWS cloud services and architecture.
  • Proficiency in AWS CDK for infrastructure as code.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead and mentor a team of engineers.
Preferred Qualifications:
  • Certifications in AWS and Amazon Connect.
  • Experience with contact center industry standards and regulations.
  • Knowledge of scripting languages (Python, JavaScript).

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