Helpline Operations Director

8 hours ago


Leeds, Leeds, United Kingdom Id Product Full time

We are seeking a highly motivated Helpline Operations Director to oversee the management of our Out-of-Hours Team and ensure the effective running of the Helpline and Refuge services.

  • You will liaise with the Relief & Volunteer Coordinator to ensure services are covered effectively and efficiently.
  • Provide high-quality telephone support and referral service for Leeds Domestic Violence Service to callers.

The ideal candidate will have a clear understanding of Domestic Abuse, Violence, Sexual violence, Honour-based violence, stalking, forced marriage, impacts on victim-survivors, and legislation frameworks, as well as experience working in a refuge or supported housing setting.

The estimated salary for this role is £21,731, based on 24 hours per week, with opportunities for career progression and professional development.

As a key member of our team, you will play a crucial role in delivering high-quality services to victim-survivors and professionals.


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