IT Operations Director

4 days ago


Leeds, Leeds, United Kingdom Yorkshire Building Society Group Full time
Job Description

The Yorkshire Building Society Group is seeking an experienced IT Operations Director to lead the operational oversight of all YBS IT systems and services. This role requires robust configuration, implementation, maintenance, and ongoing 24*7 monitoring of IT services and applications serving YBS customers.

About the Role

This is a senior leadership position that involves planning, coordinating, and directing IT services and solutions enabling operational activities for all IT services and applications serving YBS customers. Establishing an effective Business Continuity & Disaster Recovery Framework is also crucial in ensuring YBS can continue operations and serve its customers in the event of a major incident/crisis.

Main Responsibilities
  • Develop and implement IT service management processes and procedures to ensure efficient and effective IT service delivery.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and optimize IT service delivery.
  • Establish and maintain relationships with key stakeholders to ensure alignment with business objectives.
  • Manage and monitor IT service level agreements (SLAs), service level targets (SLTs), and key performance indicators (KPIs).
  • Identify, assess, and mitigate risks associated with IT services.
  • Develop and maintain a comprehensive IT disaster recovery plan.
Requirements

A minimum of 10 years' experience in IT service management, with a proven track record of leading complex IT projects. Strong analytical and problem-solving skills are also essential, as well as the ability to communicate effectively with both technical and non-technical stakeholders.

Estimated Salary Range: £80,000 - £100,000 per annum
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