Financial Wellness Specialist

1 month ago


Leeds, Leeds, United Kingdom undisclosed Full time

About the Role

We are seeking a highly skilled Financial Wellness Specialist to join our team at The Growth Company. As a key member of our Employment team, you will play a vital role in delivering high-performance levels, compliant activity, and exceptional customer service standards on our CRS Finance, Benefit, and Debt (FBD) service.

Our team helps make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. You will work with a caseload of participants, in both community and prison settings, to progress them on their journey towards accessing benefits, inclusive of adhering to the responsibilities for making claims.

Key Responsibilities

  1. Support and act as liaison between appropriate parties, such as landlords, utility suppliers, phone contractors, and other creditors, banks, and credit unions.
  2. Building strong and positive relationships with participants, enabling them to make well-informed choices and to appropriately assess sources of support, leading to the joint development of an action plan of supportive interventions.
  3. Liaise with National Probation Service officers, and complete all associated recording of these interactions, tracking, and management information details, as directed, accurately and on a timely basis.
  4. Promote the additional choices available to service users, for example, third sector support (food banks, credit unions, etc).
  5. Ensure that all required data entry to the relevant digital applications is accurate and compliant, and that documentation relating to the participant is completed and maintained in an accurate, compliant, timely, and respectful manner.

Requirements

  • Ideal experience working in training, advice, and guidance, and counseling environments.
  • Excellent knowledge of the local labour market, methods of recruitment, and awareness of growth industries.
  • Good rapport-building skills.
  • Flexible and adaptable.
  • Previous experience case loading or working with ex-offenders or the marginalized and demotivated.
  • Sound grasp of the issues of debt and the issues that may cause individuals to mis-manage their personal finances or to breach their conditions for claiming DWP / Jobcentre Plus benefits.
  • The ability to work under pressure in a high-performance environment.
  • Flexible approach to work, including a willingness to travel.

What We Offer

  • A commitment to safeguarding and promoting the welfare of everyone, including vulnerable adults and young people.
  • A guaranteed interview to applicants who meet the essential requirements for a role, as part of our commitment to increasing the diversity of our workforce.
  • Opportunities for flexible working, including agile working arrangements, to support work-life balance.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a covering letter, to our Internal Recruitment Team at careers@growthco.



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