Front Desk Associate
4 weeks ago
At Fuller's, we're committed to creating a welcoming environment where our guests can thrive. Our Reception Staff play a vital role in making this happen, providing exceptional service and ensuring a seamless experience for our visitors.
Our magnificent country house in The Cotswolds offers a unique blend of traditional charm and luxurious amenities. As a Reception Staff member, you'll have the opportunity to work in a beautiful setting, surrounded by stunning English country gardens and woodlands.
What we can offer you:
- A supportive environment where you can grow and develop your skills.
- A range of career paths to explore, from hospitality to management.
- Continuous learning and development opportunities to help you succeed.
- A 25% discount on food and drink, increasing to 30% after one year, 35% after three years, and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller's Family.
- Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets, and more.
- Healthcare Cash Plan - after one year with us, you'll have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream.
Key Responsibilities:
- Create a warm and welcoming atmosphere for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Prioritise guest satisfaction and provide exceptional service.
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