Field Service Engineer II

6 days ago

Gatwick Airport West Sussex, United Kingdom Smiths Detection Full time
Job Summary

We are seeking a skilled Field Service Engineer II to join our Service department based in the Gatwick region. As a key member of our team, you will be responsible for troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites, ensuring first-class customer satisfaction.

Key Responsibilities
  • Meet daily service repair needs and drive customer satisfaction
  • Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed
  • Document all inspections, maintenance, and repair work promptly
  • Provide technical support to customers and peers
  • Participate in site surveys, pilot programs, special projects, and meetings
  • Ensure compliance with health, safety, and environmental policies

Requirements
  • Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
  • Proficiency in reading electrical/mechanical schematics
  • Strong troubleshooting skills and experience in field repair of electrical and electronic systems
  • Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
  • Strong customer service orientation and ability to handle stressful situations
  • Willingness to travel at short notice
  • Manual handling ability

About Smiths Detection

At Smiths Detection, we apply leading-edge technology to design, manufacture, and deliver market-leading innovative solutions that meet our customers' evolving needs and touch the lives of millions of people every day. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge, and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

Smiths Detection is an Equal Opportunities Employer

All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

Important Notice

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website or LinkedIn.

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