Field Service Engineer II

1 month ago

Gatwick, United Kingdom Smiths Detection Full time
Job Summary

We are seeking a highly skilled Field Service Engineer II to join our team at Smiths Detection. As a key member of our Service department, you will be responsible for troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites. Your expertise in electrical and electronic systems will be essential in ensuring first-class customer satisfaction.

About the Role

  • Meet daily service repair needs and drive customer satisfaction
  • Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed
  • Document all inspections, maintenance, and repair work promptly
  • Manage repair parts cycle time, order, install, and return parts efficiently
  • Review logs for open issues, prepare formal reports to customers
  • Maintain and calibrate tools and test equipment
  • Provide technical support to customers and peers
  • Participate in site surveys, pilot programs, special projects, and meetings
  • Establish and maintain close relationships with senior FSEs and Product Managers
  • Ensure compliance with health, safety, and environmental policies

About You

  • Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
  • Proficiency in reading electrical/mechanical schematics
  • Strong troubleshooting skills and experience in field repair of electrical and electronic systems
  • Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
  • Excellent communication, organizational, and interpersonal skills
  • Strong customer service orientation and ability to handle stressful situations
  • Self-motivated, reliable, and accountable individual
  • Willingness to travel at short notice
  • Manual handling ability

About Smiths Detection

At Smiths Detection, we apply leading-edge technology to design, manufacture, and deliver market-leading innovative solutions that meet our customers' evolving needs and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes.

We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge, and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

Diversity and Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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