Senior ICT Technical Specialist

2 weeks ago

Cardiff, Cardiff, United Kingdom Welsh Ambulance NHS Trust Full time

About the Role

We are seeking an experienced ICT Technical Specialist to join our digital team at the Welsh Ambulance NHS Trust. The successful candidate will be responsible for managing the planning, development, implementation, and ongoing management of ICT Infrastructure systems and servers in line with the strategic roadmap.

Main Responsibilities

  • Provide expert and effective ICT support service, predominantly in development, implementation, and ongoing maintenance across a range of ICT applications and systems across Wales.
  • Investigate and resolve complex technical problems, providing effective solutions that make use of suitable ICT systems.
  • Develop or create reports, documents, diagrams for use by ICT or for wider presentation.
  • Assist with the investigation of all adverse events, ensure the independent review of incidents, to support the investigation, identifying the root cause and ensure that appropriate Corrective and Preventative Actions are developed, actioned, and monitored.

About Us

The Welsh Ambulance NHS Trust is a leading healthcare provider in Wales, with a workforce of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year.

We are committed to creating an environment where diversity is celebrated and inclusivity matters. We welcome applications from under-represented groups, including those from BME communities and disability groups.

Person Specification

Essential

  • Educated to degree level (Information Technology, Science or related subject) or equivalent demonstrable level of work experience and knowledge.
  • Advanced Windows server operating system knowledge including server and clustering.
  • In-depth understanding of other ICT server systems including virtualisation, remote desktop, and server hardware.
  • Understanding of the use of modern Information Technologies and how they contribute to improved systems and services to patients.
  • An understanding of ITIL framework (Information Technology Infrastructure Library) and its application across the service lifecycle.

Desirable

  • ITIL Foundation qualification.
  • Qualification in team leadership or management (such as the Institute of Leadership and Management's ILM Levels).
  • In-depth understanding of the information and service delivery needs of NHS Wales.

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