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Housing Management Specialist

2 months ago

Doncaster, Doncaster, United Kingdom Service Care Solutions Ltd Full time
Housing Officer Role

We are seeking a dedicated and skilled Housing Officer to join our team at Service Care Solutions Ltd. This is a full-time temporary ongoing position, offering hybrid working arrangements.

Key Responsibilities
  • Provide a high-quality housing management service, dealing with tenancy and leasehold management services within the local social housing stock.
  • Offer advice on safeguarding and health and well-being, covering a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and the promotion of personal independence.
  • Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, conducting regular reviews to increase the likelihood of sustaining their home.
  • Maintain an effective planned schedule of visits and inspections, identifying requirements across the local area.
  • Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organizations.
  • Manage nuisance and anti-social behaviour case work.
  • Maintain accurate records of casework, adhering to relevant policies and procedures, and ensuring confidentiality and data protection guidelines are strictly followed.
Requirements
  • Previous experience working in a similar role as a Housing Officer is essential.
  • Knowledge of housing legislation, policies, and procedures.
  • Experience of dealing with complex casework both in person and in writing.
  • Experience of providing good tenancy, housing, and leasehold advice, and knowledge of best practice and compliance procedures.
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.

The pay range for this role is £19.46 per hour (LTD company rate) or £16.59 per hour (PAYE equivalent), inclusive of holiday.