Retail Operations Manager

2 weeks ago


Belfast, United Kingdom 3D Personnel Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at 3D Personnel. As a key member of our organization, you will be responsible for ensuring the smooth daily operation of our retail business, driving profitability, performance, and excellence in customer service.

Key Responsibilities
  • Complete a comprehensive training program to become proficient in our internal processes, procedures, and technology.
  • Analyze weekly and monthly financial figures, providing recommendations to improve operational efficiency.
  • Ensure the team has a strong understanding of commercial awareness and how they can impact the bottom line.
  • Identify and implement operational improvement plans to enhance policies and procedures.
  • Demonstrate expertise in managing all operational activities, reviewing goals and targets to ensure alignment with company objectives.
  • Provide exceptional customer service through personal contact, being available and visible on the shop floor.
  • Offer escalation support to employees as needed.
  • Build and lead a strong shop team through effective recruitment, induction, and ongoing training and development.
  • Develop and train the team to deliver consistently exceptional customer service, ensuring a great customer journey.
  • Maintain high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy and focus on shop cleanliness.
  • Develop an atmosphere that promotes employee retention, providing suggestions and ideas to support same.
  • Monitor and adjust performance to local competition.
Requirements
  • Passion for delivering great customer service.
  • Entrepreneurial and target-driven with a commercial focus.
  • Excellent operational and planning skills.
What We Offer
  • A permanent, full-time role.
  • Health cover.
  • 23 days annual leave per annum.


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