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Deputy Retail Operations Manager

2 months ago

Belfast, United Kingdom Avoca Full time

About Avoca:

Avoca, a leading retail company, is seeking a highly skilled Deputy Retail Manager to join their Belfast store team. This permanent full-time role will involve overseeing a wide range of retail products and ensuring exceptional customer service and standards.

Key Responsibilities:

  • Lead a team in driving sales and revenue growth through effective sales strategies and customer engagement.
  • Ensure high-quality customer service and maintain store standards by implementing and enforcing company policies and procedures.
  • Train and motivate team members to achieve sales targets and improve customer satisfaction.
  • Manage stock control and ordering processes to minimize stock discrepancies and optimize inventory levels.
  • Act as a brand ambassador, promoting Avoca's values and products to customers and stakeholders.
  • Support the development of new concepts and category growth plans to drive business growth and expansion.
  • Collaborate with various teams, including sales, marketing, and operations, to optimize store operations and improve overall performance.
  • Ensure compliance with health and safety requirements and maintain a safe working environment.
  • Provide cover for other managers when needed and support the store management team in achieving business objectives.

Requirements:

  • 5-10 years' experience in high-end retail, with a proven track record of driving sales growth and improving customer satisfaction.
  • Strong organizational and multitasking abilities, with excellent time management and prioritization skills.
  • Strategic and commercially minded, with a deep understanding of retail operations and customer behavior.
  • Outstanding problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Team player with excellent customer service skills, able to work effectively in a fast-paced retail environment.
  • Attention to detail and innovative thinking, with a passion for staying up-to-date with industry trends and best practices.

Avoca is an equal opportunities employer