Complaints Resolution Specialist
2 days ago
At St. James's Place, we're committed to delivering exceptional customer experiences. As a Complaints Specialist, you'll play a vital role in ensuring our clients receive the highest level of service.
Key Responsibilities:- Manage the work queue within the case management system, allocating tasks to team members in a timely manner.
- Support the Senior hires & NEDs process, including employee lifecycle activities and payroll impacting tasks.
- Provide guidance and coaching to the People Hub team members, acting as an escalation point for queries or complex issues.
- Investigate complaints and focus on resolutions that foster excellent customer experiences.
- Ensure employee records are accurate and up-to-date, raising quality issues with the People Hub Manager.
- Maintain the People Hub SharePoint site, supporting policy review cycles and ensuring accurate information is available.
- Support the quality improvement program, ensuring process standards and compliance are in place.
- Experience working in a large people function with centralised services.
- Basic understanding of Payroll processes and procedures.
- Excellent understanding of systems used within the team, including U4, SharePoint, and ServiceNow.
- Intermediate knowledge of Microsoft Office suite, including Excel and Word.
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay.
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.
- Flexible Working – we offer a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.
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Complaints Resolution Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob DescriptionJob Title: Complaints Resolution SpecialistJob Summary:We are seeking a highly skilled Complaints Resolution Specialist to join our team at St. James's Place. As a Complaints Resolution Specialist, you will be responsible for ensuring that complaints are handled in a fair and timely manner, and that our clients receive the highest level of...
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Complaints Resolution Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob DescriptionJob Title: Complaints Resolution SpecialistJob Summary:We are seeking a highly skilled Complaints Resolution Specialist to join our team at St. James's Place. As a Complaints Resolution Specialist, you will be responsible for ensuring that complaints are handled in a fair and timely manner, and that our clients receive the highest level of...
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Complaints Resolution Specialist
1 hour ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Complaints Specialist Part TimeAt St. James's Place, we're committed to delivering exceptional customer experiences. As a Complaints Specialist, you'll play a vital role in ensuring our clients receive the highest level of service.Key Responsibilities:Manage the work queue within the case management system, allocating tasks to team members in a...
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Complaints Resolution Expert
3 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Description**About the Role**We are seeking a highly skilled Financial Services Complaints Specialist to join our Technical & Quality Team at St. James's Place. As a key member of our team, you will provide technical expertise to colleagues within the Client Liaison division in responding to and learning from clients' complaints about advice,...
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Claims Resolution Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Claims Resolution Specialist", "content": "Job SummaryWe are seeking a skilled Claims Resolution Specialist to join our team at St. James's Place. As a key member of our Business Assurance team, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left...
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Claims Resolution Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Claims Resolution Specialist", "content": "Job SummaryWe are seeking a skilled Claims Resolution Specialist to join our team at St. James's Place. As a key member of our Business Assurance team, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left...
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Complaints Quality Checker
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Complaints AdvisersWe are seeking a skilled Complaints Advisers to join our team at St. James's Place.About the Role:This is an exciting opportunity to work in a dynamic environment where you will be responsible for undertaking quality checks on complaints about advice. As a Complaints Advisers, you will act as a quality gatekeeper, ensuring that...
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Complaints Quality Checker
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Complaints AdvisersWe are seeking a skilled Complaints Advisers to join our team at St. James's Place.About the Role:This is an exciting opportunity to work in a dynamic environment where you will be responsible for undertaking quality checks on complaints about advice. As a Complaints Advisers, you will act as a quality gatekeeper, ensuring that...
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Complaints Quality Checker
1 week ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Complaints AdvisersAt St. James's Place, we're seeking a skilled Complaints Advisers to join our team. As a Complaints Advisers, you will play a crucial role in ensuring the quality of our complaint handling processes.Key Responsibilities:Undertake quality checking of decisions made by Complaints Advisers on complaints about advice.Act as a...
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Complaints Quality Checker
1 week ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Complaints AdvisersAt St. James's Place, we're seeking a skilled Complaints Advisers to join our team. As a Complaints Advisers, you will play a crucial role in ensuring the quality of our complaint handling processes.Key Responsibilities:Undertake quality checking of decisions made by Complaints Advisers on complaints about advice.Act as a...
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Complaints Quality Checker
2 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Complaints AdvisersAt St. James's Place, we're seeking a skilled Complaints Adviser to join our team. As a Complaints Adviser, you will play a crucial role in ensuring that our clients receive high-quality service and support.Key Responsibilities:Undertake quality checking of decisions made by Complaints Advisers on complaints about advice.Act as...
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Complaints Quality Checker
2 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Complaints AdvisersAt St. James's Place, we're seeking a skilled Complaints Adviser to join our team. As a Complaints Adviser, you will play a crucial role in ensuring that our clients receive high-quality service and support.Key Responsibilities:Undertake quality checking of decisions made by Complaints Advisers on complaints about advice.Act as...
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Claims Resolution Specialist
6 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.Key Responsibilities:Investigate and resolve client complaints in a fair and...
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Claims Resolution Specialist
6 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.Key Responsibilities:Investigate and resolve client complaints in a fair and...
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Claims Resolution Specialist
3 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.Key Responsibilities:Investigate and resolve client complaints in a fair and...
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Claims Resolution Specialist
3 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.Key Responsibilities:Investigate and resolve client complaints in a fair and...
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Complaints Quality Checker
6 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Complaints Quality Checker", "description": "Job SummaryWe are seeking a skilled Complaints Quality Checker to join our team at St. James's Place. As a Complaints Quality Checker, you will play a critical role in ensuring the quality of complaint investigations and providing accurate and effective support to the Client Liaison division.Key...
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Complaints Quality Checker
6 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Complaints Quality Checker", "description": "Job SummaryWe are seeking a skilled Complaints Quality Checker to join our team at St. James's Place. As a Complaints Quality Checker, you will play a critical role in ensuring the quality of complaint investigations and providing accurate and effective support to the Client Liaison division.Key...
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Claims Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Description**Role Summary**We are seeking a highly skilled Claims Specialist to join our team at St. James's Place. As a Claims Specialist, you will play a critical role in investigating and resolving individual client complaints or product-related issues that may escalate into formal complaints if left unaddressed.Key ResponsibilitiesInvestigate and...
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Claims Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Description**Role Summary**We are seeking a highly skilled Claims Specialist to join our team at St. James's Place. As a Claims Specialist, you will play a critical role in investigating and resolving individual client complaints or product-related issues that may escalate into formal complaints if left unaddressed.Key ResponsibilitiesInvestigate and...