Software Upgrade Program Lead
5 days ago
We are seeking a dedicated and skilled Software Upgrade Program Lead to lead our software upgrade program in the Manor Royal Business District. Your exceptional interpersonal skills and commitment to customer satisfaction will be essential as you navigate the complexities of this project.
Job Description:The successful candidate will play a key role in transforming our software through effective project management and customer collaboration. Key responsibilities include:
- Ensuring the quality of the training for third-party providers and upgraders
- Liaising with the Engineering and Technology (E&T) department to schedule customer training based on different versions
- Holding kick-off meetings with customers and/or distributors remotely or onsite
- Escalating technical issues to management that are likely to become significant, including potential issues preventing new software rollouts
- Maintaining regular communication with Business Units and distributors on progress and any issues being dealt with
To be successful in this role, you will need to possess:
- Fluency in at least one other European language (French, German, Italian, Spanish)
- Independent and creative thinking
- A good working knowledge of Microsoft Office suite and Visio
- A flexible and accommodating approach
We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including:
- Up to 25 paid vacation days (plus bank holidays)
- Holiday Purchase Scheme
- Private Medical Insurance
- An attractive Employer Pension Contribution Package
- Cycle to Work scheme
- Life Assurance
- Love electric (Electric vehicle salary sacrifice scheme)
We are an equal opportunities employer and welcome applications from diverse candidates.
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