Service Advisor
3 weeks ago
About the Role
This is a full-time position as a Service Advisor at Vantage Skoda, where you will provide excellent customer service to all our customers through scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring the customer is fully aware of likely timescales and costs.
You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
This role involves working Monday to Friday and alternative Saturdays on a rota basis.
Key Responsibilities
- Provide exceptional customer service to all customers
- Schedule work on customer vehicles and provide accurate estimates for servicing and repairs
- Ensure customers are fully aware of likely timescales and costs
- Promote the sale of genuine parts and accessories
- Act on opportunities to sell additional products/services and market current promotions
Requirements
- At least 6 months experience in a similar role
- Be of smart appearance, confident, professional, and an enthusiastic individual with a passion for delivering great customer service
- Have the ability to build a long-lasting relationship with our customers and have a good understanding of their needs
- Be able to work under your own initiative as well as part of a bigger team and coordinate workshop activity to deliver agreed work
- Hold a full clean UK Driving Licence
What We Offer
- A competitive salary package subject to experience
- Opportunities to develop with the brand and within the Vantage group
- Supported training and an environment where we encourage personal growth
- 30 days of holiday (inclusive of bank holidays) which increases with service
- Various other benefits, including a staff car scheme and contributory workplace pension scheme
We are an equal opportunities employer and welcome applications from all sections of the community.
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