Service Management Strategist
2 weeks ago
About the Role
C&C Group plc is seeking a seasoned leader to develop and implement a comprehensive service management strategy that aligns with business goals. As Service Management Strategist, you will oversee the end-to-end service delivery process, ensuring services meet quality standards and performance expectations.
Key responsibilities include establishing KPIs to monitor service performance, reviewing and improving existing processes, and leading initiatives across incident, change, problem, and request management. You will engage with business leaders to understand their service needs and create governance frameworks that highlight service performance.
About You
You are an experienced leader with a proven ability to build an ITIL framework from the ground up, growing and developing your team along the way. With a deep background in ITIL environments, you excel at enhancing processes and driving maturity in service management. Your strong communication and interpersonal skills enable you to collaborate effectively with cross-functional teams and stakeholders at all levels.
About Us
C&C Group plc is a premium drinks company that owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. We seek to champion and embed sustainability in everything that we do, while delivering joy to customers and respecting, supporting, and developing all our people to be their best.
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