Merchandising Team Leader Position

4 weeks ago

Dudley, Dudley, United Kingdom eXPD8 Full time

Are you a retail merchandiser looking for a new challenge? Do you have a passion for managing people and ensuring excellent customer service?

We're seeking a Merchandising Team Leader to join our team in the Dudley area. As a key member of our field-based retail merchandising team, you'll work with high street retailers on behalf of exciting household name brands. Our team covers a range of categories, including Books and Entertainment, Fashion, Grocery, Health and Beauty, Beers, Wines and Spirits, and Toys.

Your key responsibilities will include supervising and training your team to deliver excellent service for our clients and meeting agreed measures and deadlines. Merchandising tasks will involve setting up Point of Sale displays, checking stock levels, and replenishing fixtures. Every day will be different and rewarding.

This role is ideal for experienced merchandisers looking to step up to the next level in their career. If you're passionate about retail merchandising and have excellent communication and interpersonal skills, we'd love to hear from you.

About the role:

You'll be working across the Dudley area, covering the WV and DY postcodes. The role is part-time, with 20 hours per week.

The hourly rate for merchandising tasks is £11.64, and the hourly rate for administrative tasks is £12.05.

How you'll deliver excellence:

  • Supervising You'll support the coordination of the merchandising schedule for merchandisers in your area. You'll coach and train fellow merchandisers on merchandising principles and the correct processes and procedures to ensure we offer a high-quality service to our clients.
  • Compliance and Standards You'll act as a compliance champion, holding yourself and your colleagues accountable to deliver the highest standards. You'll know and stick to the merchandising standards and guidelines, store policies and procedures, and health and safety guidance. You'll follow and implement planograms, where provided, to ensure consistency and compliance with merchandising standards.
  • Product Placement and Replenishment You'll arrange and organize products on shelves and displays to maximize visibility and appeal.
  • Promotional and Point of Sale Setup You'll set up promotional displays and signage to effectively communicate prices, discounts, and special offers.
  • Strong communication and relationship building You'll build and maintain good working relationships with in-store colleagues, particularly department and store managers. You'll provide accurate and timely feedback to our client account teams, via our feedback application, as the eyes and ears in the stores.

What makes you excellent:

  • Happy to travel across the defined area.
  • A full UK driving license and access to a car that can be used for business purposes is required.
  • Be comfortable with a bit of manual handling. You'll need to move and arrange our products from the warehouse to the shop floor.
  • Experience of retail merchandising, retail, and/or customer service.
  • Excellent communication and interpersonal skills.
  • Thrive having ownership of your own work within set time frames, using your own initiative to find solutions.
  • Take pride in delivering great standards and service for our clients.
  • Experience supervising, training, or coaching colleagues would be a bonus.
  • Are willing to accept home deliveries of point of sale or stock items for some visits (you'll be paid extra to do so).
  • Are confident using a company tablet to download briefs, take photos, and answer questions about your tasks.

What makes us excellent:

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. We have a great reputation for delivering exceptional service to ensure our customers succeed in retail.

People are our business, so we work hard to ensure they are supported, rewarded, and valued. We are proud to be a Disability Confident Leader and a fully inclusive employer.

On top of that, we offer:

  • Flexible holiday and pay.
  • Immediate access for you and your family to GroceryAid.
  • Access to eXPD8 Rewards, where we offer regular competitions and incentive plans.
  • Access to PAYM8, allowing you to access your wage before your payday.
  • Unlimited refer a friend scheme.
  • Full induction and training provided with access to over 400 learning resources.

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