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Service Coordinator

2 months ago

East of England, United Kingdom Office Angels Full time
Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team in Thurrock, Essex.

About the Role:

  • Greet customers and provide exceptional customer service, ensuring their needs are met and exceeded.
  • Book appointments using a scheduling management system, ensuring efficient allocation of resources and minimizing wait times.
  • Liaise with customers to communicate recommendations, estimated costs, and timelines, gaining customer approval before proceeding.
  • Coordinate between customers and technicians to ensure timely completion of work and keep customers updated on progress.
  • Maintain accurate records of communication with customers, appointments, and service history.
  • Ensure all paperwork is completed correctly and files are appropriately organized.
  • Address any complaints or concerns in a professional and timely manner, always striving to provide a high level of service.

Requirements:

  • Excellent communication skills and a strong customer service orientation.
  • Organized, detail-oriented, and able to work effectively in a fast-paced environment.

About Us:

Office Angels is an employment agency that puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities, and more.

We act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.