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Senior Service Coordinator

1 month ago

East Grinstead, United Kingdom Clearwater People Solutions Ltd Full time

CHECK THIS OUT


Senior Service Coordinator Wanted


Our client, a specialist in air conditioning, is currently recruiting for a Senior Service Coordinator to join their expanding and forward-thinking team. The Senior Service Coordinator will be responsible for coordinating and scheduling engineers and ensuring service level agreements are being met.

Key Responsibilities for the Senior Service Coordinator

  • To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
  • Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
  • Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
  • Attend reactive client calls and meetings as required.
  • Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
  • Process quotations, invoices and purchase orders and using the company using the company accounts software.
  • Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
  • Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.


Key Experience for the Senior Service Coordinator

  • Coordination or scheduling experience within either HVAC sector, Facilities Maintenance or Contract management in small works engineering is required.
  • Experience dealing with a range of stakeholders with a diplomatic and professional approach.
  • Strong attention to detail to check reports, produce invoices and quotes
  • Strong IT skills and experience of using accounting software is preferable.


Please apply as directed or contact Thomas Edevane from Clearwater People Solutions.