Networks Infrastructure Specialist

1 week ago

Glasgow, Glasgow City, United Kingdom Vodafone Full time

About the Role

Vodafone UK is seeking a skilled Networks Infrastructure Specialist to join our Fibre Services team. As a key member of our team, you will be responsible for planning and executing changes to the Vodafone Fibre Network to support customer delivery, core project build, maintenance, and diversionary works requirements.

Key Responsibilities

  • Validate and schedule cable planned outages on the Vodafone Fibre Network
  • Plan validated cable planned outages from receipt to implementation
  • Instigate audit and work requests into partner teams and monitor completion
  • Schedule works to meet expected delivery dates for the sponsor
  • Minimise the impact to Vodafone customers wherever possible
  • Identify and analyse network and customer traffic affected
  • Gain approval and notifying customers of forthcoming work in accordance with Change Management and customer SLA's
  • Deal with customer queries/objections to Planned Work as appropriate
  • Assess requirements for engineering support reducing the need for Field Engineer attendance and request via partner agencies
  • Instruct partner organisations to proceed with delivery
  • Produce Method Statement to facilitate implementation and monitoring
  • Complete RCA of failed changes
  • Promote and develop good working relations with other Internal and external Agencies, build partners and stakeholders

Requirements

  • Proven experience working with Core Networks
  • Knowledge of physical fibre infrastructure and installation methods
  • Analytical mindset and curiosity is key for this role
  • Effective communication skills – both written and verbal
  • Competent user of Microsoft Office Packages (outlook, excel & word, SharePoint, Teams etc)

About Vodafone UK

Vodafone UK is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. We leverage cutting-edge technology to offer products and services that enhance communication and improve lives. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

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