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Experience Manager

2 months ago

Woking, Surrey, United Kingdom Kfc Full time
About the Role

We are seeking an experienced and innovative Experience Manager to join our People Experience team. As a key member of our team, you will be responsible for designing and implementing initiatives to attract and retain high-performing and engaged talent, ultimately supporting the growth of our people across KFC UKI.

Key Responsibilities
  • Build strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholders.
  • Serve as a key thought partner to define the learning and development priorities across the KFC UKI system.
  • Develop, design and deliver effective training solutions and strategies to build and enhance restaurant capability.
  • Partner with Yum to shape leadership capability and coach effectiveness based on current, emerging, and future business needs.
  • Provide leadership and partner with stakeholders to identify competency gaps impacting their ability to deliver business results across restaurants and, understand what competencies will be needed in their 'future state,'
  • Build and create robust methods for tracking, reporting, evaluating and analysing performance of the L&D offering and effectiveness of the programmes it delivers.
  • Partner with the global support team in managing the Learning Management System (LMS), including the posting, and updating of course materials, and addressing user issues with proficiency.
  • Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials.
  • Work closely with the global training team to develop and maintain globally applicable training content.
  • Lead the design, ownership and management of Yum's Leadership Development Curriculum
  • Effectively and proactively manage a Learning & Development budget
  • Participate in additional projects for the broader People & Culture team to meet business needs
About You

We are looking for a highly collaborative and adaptable individual who is comfortable working within ambiguity. You will be responsible for building strong relationships with employees and stakeholders, and for designing and implementing initiatives to attract and retain high-performing and engaged talent.

We value, support, and celebrate the things that make Team KFC authentic and original. We welcome applications from underrepresented groups in our industry, including women, people with disabilities, ethnic minorities, and members of the LGBTQ+ community.

What We Offer

We offer a range of benefits, including flexible working, a generous pension, 'Fri-Yay' time, Live Well Days, and a bonus scheme. We also offer private healthcare, study support, and parental leave. Our commitment to our people is to provide a supportive and inclusive work environment that allows you to thrive and grow.