Experience Manager

4 weeks ago


Woking, Surrey, United Kingdom Kfc Full time

About the Role

We are seeking an experienced Experience Manager to join our team in KFC UKI. As a key member of our People Experience team, you will be responsible for designing and implementing initiatives to attract and retain high-performing and engaged talent.

Key Responsibilities

  • Build strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholders
  • Serve as a key thought partner to define the learning and development priorities across the KFC UKI system
  • Develop, design and deliver effective training solutions and strategies to build and enhance restaurant capability
  • Partner with Yum to shape leadership capability and coach effectiveness based on current, emerging, and future business needs
  • Provide leadership and partner with stakeholders to identify competency gaps impacting their ability to deliver business results across restaurants and, understand what competencies will be needed in their 'future state,'
  • Build and create robust methods for tracking, reporting, evaluating and analysing performance of the L&D offering and effectiveness of the programmes it delivers
  • Partner with the global support team in managing the Learning Management System (LMS), including the posting, and updating of course materials, and addressing user issues with proficiency.
  • Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials.
  • Work closely with the global training team to develop and maintain globally applicable training content.
  • Lead the design, ownership and management of Yum's Leadership Development Curriculum
  • Effectively and proactively manage a Learning & Development budget
  • Participate in additional projects for the broader People & Culture team to meet business needs

About You

We are looking for a highly collaborative and adaptable individual who is comfortable working within ambiguity. You will be responsible for building strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholders.

Requirements

  • Be comfortable working within ambiguity. We're designing the organisation of the future, so you'll need to have a keen eye for new and emerging thinking
  • Be highly collaborative, as you'll be working side-by-side with the wider team to ensure a cohesive experience that maximises motivation, engagement, and productivity within an inclusive work environment
  • Demonstrate rigour, use evidence-based decision making and deploy co-creative techniques to ensure change is fully adopted and sustainable
  • Be a positive disruptor in respect of desired organisational culture, challenging conventional thought and removing blockers
  • Have strong analytical and problem-solving abilities, with the ability to use data to drive decision-making to build and measure program effectiveness

What We Offer

We offer a range of benefits, including flexible working, generous pension, 'Fri-Yay' time, Live Well Days, bonus, wellness initiatives, private healthcare, and more.



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