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Senior Operations Manager
1 month ago
The Senior Operations Manager is responsible for overseeing daily service issues within the UPS operation. This role involves collaborating with both hourly and management staff to address processes, safety protocols, staffing, and training needs. The successful candidate will ensure that operational efforts align to meet customer satisfaction by coordinating various tasks and requirements. Key responsibilities include coordinating daily center activities, resolving service issues, and supporting the administrative team. Additionally, this role involves overseeing employee training and development, ensuring compliance and accuracy, and managing a team to drive performance. The ideal candidate will possess strong interpersonal skills, including teamwork, conflict management, motivation, and the ability to provide constructive feedback. Proficiency in Microsoft Office is also essential.
Key Responsibilities:
- Coordinating daily center activities and resolving service issues
- Supporting the administrative team
- Overseeing employee training and development, ensuring compliance and accuracy, and managing a team to drive performance
- Providing customer service, handling escalated concerns and service requests
- Maintaining data systems for package operations, including auditing and analyzing operational information
- Managing center systems, databases, and office administration
- Driving results across all workgroups within the center
Requirements:
- Customer-focused with integrity and initiative
- Strong interpersonal skills, including teamwork, conflict management, motivation, and the ability to provide constructive feedback
- Knowledge of UPS operations and internal systems is an advantage
- Excellent computer literacy, with proficiency in Microsoft Office