Operations Director

2 months ago

Edinburgh, Edinburgh, United Kingdom Randolph Hill Nursing Homes Group Full time
About the Role

We are seeking an experienced and skilled Operations Manager to join our senior management team at Randolph Hill Nursing Homes Group. As a key member of our team, you will play a vital role in ensuring the smooth operation of our 7 nursing homes across East Central Scotland.

Key Responsibilities
  • Support our homes in providing high-quality, personalized care and implementing changes to improve services.
  • Promote the company's positive reputation and maintain a high level of morale among staff.
  • Ensure our homes are well-maintained, equipped, and fully functioning.
  • Support management teams in the efficient day-to-day running and maintenance of the homes.
  • Support the management teams in each of the homes to maintain a safe environment.
  • Ensure involvement of residents, relatives, and staff in shaping the development of services provided.
  • Assist on governance issues, ensuring staff in the nursing homes follow best practice guidance.
  • Support management teams in issues relating to employment law and human resources by providing advice and being involved in implementing policy.
  • Provide support for managers and deputy managers to practice in a reflective manner, based on published and accepted evidence.
  • Fulfill Home Managers' duties where required and assist with enquiries, occupancy, inspections, or on staff recruitment.
  • Organize and oversee annual maintenance and servicing contracts with contractors.
  • Assist the Director of Nursing Homes Operations to ensure a consistent approach to décor and furnishings throughout the homes, in keeping with the company brand.
  • Source and arrange external training to ensure homes are up to date with current practice.
  • Share on-call duties with the Care Standards Manager and be available during those times to provide advice, guidance, and hands-on support to the home management teams.
  • Provide guidance to management in the nursing homes on issues relating to recruitment, human resources, and employment law, including disciplinary issues.
  • Carry out a program of planned audit and quality improvement with other senior staff.
  • Assist in the appraisal of home managers.
  • Attend 4-weekly finance meetings, providing guidance to managers on financial management to help our homes stay within set budgets.
  • Act as the first point of contact for suppliers of food and cleaning products, liaising with IDP on changes in products and cost.
  • Facilitate housekeepers, activities, and chefs' meetings quarterly, ensuring the minutes are accessible to the senior team.
Requirements
  • You will ideally be a registered nurse with a post-registration qualification relevant to the care of older people and an extensive background in nursing home management, ideally working at operational or regional level with multi-site responsibility.
  • We will also consider someone with a demonstrable background in social care management with SVQ 4 in Health and Social Care and SVQ 4 in Leadership and Management.
  • You must have operational knowledge and experience of care homes for older people, possess an ability to deliver training to staff at all levels, including managers, along with demonstrable leadership ability and excellent communication skills.
  • You will have in-depth knowledge of and experience in the independent care sector, employment law, quality control, and legal and statutory frameworks relating to care homes for older people.
  • You will be able to work independently, managing your own time effectively, and be a car driver.
  • Experience in commissioning a new care home is desirable.
What We Offer
  • A highly competitive salary of £79,000.
  • A car allowance of £6,000.
  • A joining bonus of £.
  • A strong ethos of work/life balance.
  • A supportive senior management structure.
  • 35 days' holiday, increasing with length of service.
  • A competitive contributory pension scheme.
  • Private medical healthcare.
  • An Enhanced Sick Pay Scheme – full pay for the first 3 months and then half pay up to 6 months.
  • Work for an organization with an excellent reputation for delivery of quality care provision.

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