Senior Operations Manager

4 weeks ago


Crewe, Cheshire East, United Kingdom SSP Full time

About the Role:

We are seeking an experienced and passionate Assistant General Manager to join our team at SSP. As a key member of our management team, you will be responsible for delivering exceptional customer service and operational excellence in our cafe.

Key Responsibilities:

  • Support the General Manager in leading the team to deliver outstanding customer service and loyalty.
  • Mentor and train the team to grow and excel in their roles.
  • Ensure the highest standards of brand quality and safety for our customers and team.
  • Be an inspiration to the team and set an example of excellent service skills.
  • Communicate effectively and clearly with the team and customers.

What We Offer:

  • A competitive salary of £28,000 p.a.
  • Colleague discount - up to 50%
  • Friends & Family discount 20% (T&C apply)
  • Flexible working
  • Management bonus scheme
  • Help at Hand - access to digital GPs and 24/7 helpline
  • Wellbeing support through Retail Trust and family-friendly leave
  • Life assurance
  • Apprenticeships and ongoing development opportunities
  • Share incentive plan (SIP)

About Us:

SSP is a leading food travel expert, working with over 500 brands to deliver exceptional customer experiences. We are proud to be an equal-opportunity employer, seeking to recruit and retain talented individuals from diverse backgrounds.



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