Senior Operations Manager
4 weeks ago
About the Role:
We are seeking an experienced and passionate Assistant General Manager to join our team at SSP. As a key member of our management team, you will be responsible for delivering exceptional customer service and operational excellence in our cafe.
Key Responsibilities:
- Support the General Manager in leading the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel in their roles.
- Ensure the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team and set an example of excellent service skills.
- Communicate effectively and clearly with the team and customers.
What We Offer:
- A competitive salary of £28,000 p.a.
- Colleague discount - up to 50%
- Friends & Family discount 20% (T&C apply)
- Flexible working
- Management bonus scheme
- Help at Hand - access to digital GPs and 24/7 helpline
- Wellbeing support through Retail Trust and family-friendly leave
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
About Us:
SSP is a leading food travel expert, working with over 500 brands to deliver exceptional customer experiences. We are proud to be an equal-opportunity employer, seeking to recruit and retain talented individuals from diverse backgrounds.
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