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Floor Operations Manager

2 months ago


London, Greater London, United Kingdom CH&CO Full time
Job Title: Floor Manager

At CH&CO, we are seeking a highly skilled and experienced Floor Manager to join our team at Cleveland Clinic London. As a key member of our food services team, you will play a vital role in ensuring the highest standards of service excellence are delivered to our patients and guests.

Key Responsibilities:
  • Oversee the food service operations on your assigned floor, ensuring seamless delivery of food and service to patients and guests.
  • Collaborate closely with the Food Services Manager to implement rigorous monitoring and auditing processes to ensure strict adherence to CH&CO and Cleveland Clinic London policies.
  • Manage a team of food service caregivers, providing guidance and support to ensure they are delivering exceptional service and adhering to company policies.
  • Develop and maintain strong relationships with the clinical team, including Nurses in Charge, to ensure smooth coordination and understanding of patient needs.
  • Act as the first point of reference for client comments and concerns, taking appropriate action to resolve and queries raised.
  • Proactively identify and implement strategies to minimize waste, optimize staffing levels, and efficiently manage team leave schedules to prevent unnecessary expenses.
What We Offer:
  • A competitive rate of pay: £30,900 per annum.
  • A 4-day working pattern over 7 days.
  • A range of benefits, including personal development and training opportunities, life assurance scheme, pension scheme, holiday allowance, private medical eligibility, eye care, and more.

We are committed to delivering delicious experiences, having fun, and conducting business with a social and environmental conscience. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.