Technical Specialist Manager- Broker Support

1 month ago

Chelmsford, Essex, United Kingdom Aon Full time
Job Summary

We are seeking a highly skilled Technical Specialist Manager- Broker Support to join our team at Aon. As a key member of our organization, you will play a critical role in improving invoicing performance, increasing technical knowledge, and managing output of the CSD team to fiduciary matters.

Key Responsibilities
  • Provide a sense-checking service of complex postbooks before submission to Genpact, the offshore outsourced invoicing team.
  • Review queries alongside the Invoice Centre of Excellence team, deciding which are relevant and which are poor processing knowledge.
  • Monitor monthly queries and report on the types of queries and any trends.
  • Improve fiduciary metrics by working closely with the PCCM Post placement team, providing support to the Trapped Transaction team, and offering a conduit to the PCCM team to push and resolve complex matters.
  • Attend weekly cash meetings with Fiduciary to tackle top items and provide actionable improvements.
  • Manage output of the CSD team to fiduciary matters, ensuring timely and accurate processing.
  • Provide technical support via training and query handling to the CSD Specialists, improving their knowledge of invoicing-related matters.
  • Audit a random postbook to gauge competency levels within the CSD team.
Requirements
  • High attention to detail.
  • Ability to work individually and in a team.
  • Relevance experience within the insurance industry preferred.
  • Understanding of insurance risk and actuarial principle preferred.
  • Excellent listening, organisation, and presentation abilities.
  • An organised, highly personable, and approachable individual, who is a skilled communicator.
  • Willingness to learn and share knowledge.
  • Invoicing experience; guiding on queries and reporting bad practice.
  • Knowledge and experience in fiduciary performance in high-priority areas, such as Cash, Bureau Payable, Funding, and Client Debt items.
About Aon

Aon is a global professional services firm that helps clients make better decisions to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

We offer a comprehensive benefits package, encourage a diverse workforce, and provide an agile, inclusive environment that allows you to manage your wellbeing and work/life balance. We also offer two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. Our Smart Working policy allows for flexibility in work arrangements, ensuring you can be your best self at Aon.

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