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Department Head

2 months ago

Longford, Telford and Wrekin, United Kingdom World Duty Free - WDF Full time
Retail Manager - Lead the Way at Heathrow Airport

Are you a seasoned leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Heathrow airport.


Your Key Responsibilities:
  • Inspire and lead the team to deliver an outstanding customer service experience.
  • Coach and develop the team to achieve sales targets and uphold store standards.
  • Collaborate with peers and Customer Service Leaders to ensure seamless operations.
  • Maximize department and category performance to optimize overall store success.
  • Implement strategies to enhance customer satisfaction and loyalty.

What You Need:
  • A proven track record in successfully managing a team within a retail customer service and sales environment.
  • Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels.
  • Strong customer focus and the ability to engage and influence both internal and external customers.
  • Self-motivated, passionate, enthusiastic, and a natural team leader.
  • Excellent organizational and problem-solving skills to handle day-to-day store operations.

Contract Details:

38.5 hours per week, full time, permanent, 2 week pattern - Every other weekend off, early shifts 04:30 - 14:30 & late shifts 10:30 until 22:30

Annual salary with a 12% Management Bonus

Fantastic perks, including free parking, staff and travel discounts

Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance

Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts


Why Choose World Duty Free:

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.