Department Head

1 week ago

Longford, Telford and Wrekin, United Kingdom World Duty Free - WDF Full time

World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Heathrow airport.

Your key responsibilities will include:

• Inspiring and leading the team to deliver an exceptional customer service experience

• Coaching and developing the team to achieve sales targets and uphold store standards

• Collaborating with peers and Customer Service Leaders to ensure seamless operations

• Maximizing department and category performance to optimize overall store success

• Implementing strategies to enhance customer satisfaction and loyalty

To excel in this role, we are seeking candidates with the following qualifications and qualities:

• Proven track record in successfully managing a team within a retail customer service and sales environment

• Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels

• Strong customer focus and the ability to engage and influence both internal and external customers

• Self-motivated, passionate, enthusiastic, and a natural team leader

• Excellent organizational and problem-solving skills to handle day-to-day store operations

Benefits you'll enjoy:

• Fantastic perks, including free parking, staff and travel discounts

• Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance

• Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role.

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