Litigation Support Professional

3 weeks ago


West Berkshire, United Kingdom Kensington Mortgages Full time
Key Responsibilities

The Litigation Support Professional will be responsible for:

  • Communicating with customers and third parties regarding mortgage payment difficulties and arrears
  • Establishing the customer's reason for arrears, current financial circumstances, and identifying appropriate resolutions
  • Resolving challenging customer communications and queries regarding payment difficulties and arrears
  • Navigating customers through the mortgage litigation process
  • Ensuring all work is completed in line with applicable policy and regulation

The ideal candidate will have 1-2 years of experience within a collections/arrears litigation role in the financial services/mortgage industry or a regulated environment. They will also have a good understanding of the mortgage arrears and litigation process, as well as excellent communication and interpersonal skills.

The salary for this role is up to £27,000 + 25 days holiday and a range of benefits.



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