Enterprise Security Solutions Specialist

2 weeks ago


Bristol, Bristol, United Kingdom Vodafone Full time

Vodafone UK is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.

Job Description

We are seeking an experienced Service Executive to join our Vodafone Business Security Enhanced (VBSE) team. As a key member of our team, you will be responsible for delivering world-class Secure Solutions to our Enterprise clients.

Your primary focus will be on driving continuous service improvement and service development, increasing customer satisfaction and Net Promotor Scores (NPS). You will be accountable for maintaining an industry-leading end-to-end service experience for aligned customers.

You will work closely with key customer stakeholders to deliver customer's contractual service deliverables, including service levels, reporting, etc. Your role will also involve driving the performance of operational teams to support in-life service delivery to customers.

Key Responsibilities
  • Drive continuous service improvement and service development, increasing customer satisfaction and Net Promotor Scores (NPS).
  • Maintain an industry-leading end-to-end service experience for aligned customers.
  • Deliver customer's contractual service deliverables, including service levels, reporting, etc.
  • Drive the performance of operational teams to support in-life service delivery to customers.
Requirements

To be successful in this role, you will need:

  • Strong influencing and negotiation skills to drive continual service improvement and resolve issues.
  • The ability to carry out trend analysis of key data metrics to identify and address service performance issues.
  • Able to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgments against competing deadlines.
  • Experience in supporting and driving internal/external customer meetings.
  • Capable of managing escalations both internally and externally where service has not met expectations.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • An estimated salary of £50,000 - £60,000 per annum, depending on experience.
  • A comprehensive benefits package, including excellent basic salary, bonus, and Vodafone benefits.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities to help you succeed in your role.
Location

This role is based in either Farnborough or Bristol, with regular travel to customer sites required. We offer flexible working arrangements to ensure you can balance your work and personal life effectively.



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